Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between Monitor PulsePoint Co., Ltd. (“Monitor PulsePoint”, “we”, “us”, or “our”), a company organized and registered in the Kingdom of Thailand, with registered office at Office 8, 28 Test Avenue, Pattaya 00000, and the client organization or individual (“Client”, “you”) accessing this website or engaging our analytical advisory and reporting services.

1. Scope of Services & Engagements

Monitor PulsePoint provides independent technical advisory services encompassing application analytics review, cohort performance reporting, client event telemetry diagnostics, lifetime value modeling, and release impact assessments (collectively, the “Services”).

All professional engagements are formalized through an executed Scope of Work (SOW), formal proposal, or written service agreement detailing specific deliverables, milestones, access protocols, and commercial fees.

2. Data Access & Non-Disclosure

2.1. Confidentiality: Both parties agree to maintain strict confidentiality regarding all non-public proprietary information, source code, tracking schemas, user telemetry logs, database credentials, and business strategy shared during the course of an engagement.

2.2. Sanitized Telemetry: Client agrees to provide sanitized, anonymized event logs or restricted read-only database replica access free of Personally Identifiable Information (PII) of end users, in compliance with applicable data protection regulations.

3. Intellectual Property Rights

3.1. Client Property: All raw data, customer metrics, event streams, and proprietary application assets provided by Client remain the exclusive property of Client.

3.2. Deliverables & Query Artifacts: Upon receipt of full payment of agreed engagement fees, all customized SQL transformation pipelines, data contracts, cohort calculation workbooks, and written diagnostic dossiers created specifically for Client shall become the permanent intellectual property of Client.

3.3. Pre-Existing Frameworks: Monitor PulsePoint retains ownership of pre-existing proprietary diagnostic methodologies, statistical models, internal calculation scripts, and general domain expertise utilized across engagements.

4. Payment Terms & Commercial Conditions

4.1. Diagnostic Audits: Fixed-fee diagnostic engagements require a 50% non-refundable scheduling deposit upon agreement execution, with the remaining 50% balance payable upon delivery of the final diagnostic dossier and completion of the executive debrief.

4.2. Monthly Retainers: Retainer services are billed monthly in advance and are payable within 14 calendar days of invoice date.

4.3. Taxes: All fees are exclusive of applicable value-added taxes, withholding taxes, or local statutory levies as required by Thai tax legislation.

5. Warranties & Limitation of Liability

5.1. Professional Standard: Monitor PulsePoint warrants that Services shall be executed with reasonable skill, empirical care, and professional diligence consistent with industry standards for quantitative data analysis.

5.2. No Guaranteed Commercial Outcomes: Client acknowledges that analytical reports and cohort recommendations are advisory in nature. Monitor PulsePoint does not guarantee specific commercial results, user retention uplifts, or revenue growth resulting from recommendations.

5.3. Liability Cap: To the maximum extent permitted by applicable law, Monitor PulsePoint’s total aggregate liability arising out of or related to any engagement shall not exceed the total fees paid by Client to Monitor PulsePoint under the specific engagement giving rise to the claim during the six (6) months preceding the incident.

6. Governing Law & Jurisdiction

These Terms, all associated proposals, and any disputes arising out of or relating to our Services shall be governed by, interpreted, and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict of law principles.

Both parties irrevocably consent to the exclusive jurisdiction of the competent courts of Chonburi Province or Bangkok, Thailand, for the resolution of any legal claim or dispute.

7. Contact Information

For inquiries regarding these Terms of Service or contract execution:

Monitor PulsePoint Co., Ltd.
Office 8, 28 Test Avenue, Pattaya 00000, Thailand
Telephone: +66 38 000 985
Email: hello@monitor-pulsepoint.digital