Fine print

Terms of engagement

These terms apply when you commission work from Monitor Pulse Point, of Level 12, 77 Eagle Street, Brisbane QLD 4000. By asking us to date a sitting, paying a deposit, or sending records for a reading, you accept this notice. If you do not accept it, do not send records and do not pay a deposit.

The work

We provide human assessments and related sittings described on this site: application health reviews, alerting hygiene sittings, incident record readings, and retained observation. We do not sell software, hosting, or a monitoring product. Statements about application analytics and application health monitoring insights are professional opinions based on the records and access you provide.

Acceptance and changes

A written estimate and a dated slot form the engagement once you confirm by email and pay any deposit named in the estimate. Changes of scope — extra applications, extra environments, or a shift from remote to travel — require a revised estimate. We may decline or end a sitting if we are asked to alter a brief so that it contradicts the records.

Your materials

You remain responsible for having the right to share incident records, alert histories, and roster information with us. You must not send health information, payment card data, or government identifiers. If you send them by mistake, tell us; we will delete them from our working copies where we still hold them.

Intellectual property

You keep ownership of your records. You receive a licence to use the written brief and annotated lists inside your organisation, including with your auditors. You may not publish the brief as if it were a product endorsement, and you may not resell it. We keep ownership of our method notes, templates, and the text of this website. We may use anonymised, high-level remarks in field notes only where no organisation or application can be identified.

Confidentiality

We treat your records as confidential and do not share them with vendors or with other clients. We may name the fact of an engagement only if you ask us to.

Liability

The brief is an opinion based on a bounded sitting. It is not a warranty that incidents will not occur, that pages will be quieter, or that a regulator will be satisfied. To the extent Australian Consumer Law permits, our aggregate liability for a sitting is limited to the fees you paid for that sitting. We are not liable for lost profits, lost data in your own systems, or incidents that occur during or after the work. Nothing in this notice limits liability for fraud or for death or personal injury caused by negligence where the law does not allow that limit.

Governing law

These terms are governed by the laws of Queensland, Australia. The courts of Queensland have jurisdiction. Consumer guarantees under the Australian Consumer Law apply where they cannot be excluded.

Contact

Questions about these terms: hello@monitor-pulsepoint.digital or +61 7 5550 4300.