Brisbane edition · Application health
We read the pulse an application already has.
Monitor Pulse Point is a small practice on Eagle Street. We do not sell a monitoring product. We sit with the pages, silences, and incident records of a live application and write down what those health signals actually say.
Most organisations already collect more application analytics than anyone reads. Alerts fire. Thresholds sit where a vendor left them. Night-shift operators write three lines in a ticket and go back to the queue. Monitor Pulse Point exists for the gap between those traces and a usable account of application health.
We come in as reviewers, not as another product on the rack. A sitting is conversation, observation, and a document you can take to the people who fund on-call. If the last quarter’s incidents would not have been caught by the current pages, that fact belongs in the brief, in sentences, with the timestamps attached.
Flagship assessment
Application Health Review
The flagship assessment covers one production application, or a tightly related pair. Over twelve to fifteen working days we interview the people who own on-call, watch how alerts fire during ordinary hours, read ninety days of incident records, and return a written health brief plus a readout. You keep your current monitoring stack. We do not install anything, and we do not take the pager.
From recent sittings
Field notes
What an error budget is for, after a bad week
An error budget only earns its keep when someone can say which pages spent it, and which incidents never opened the ledger.
The alert that fires for everyone, and therefore for no one
If a page has three names on it at 2 a.m., the sitting usually finds that nobody believes they are the person who should stand up.
How to brief us without preparing a slide deck
A useful briefing is an application name, ninety days of tickets, and two hours with the person who still holds the pager.
One account
Checkout pages that never reached a customer
They asked for ninety days of pages, not an architecture diagram. Sitting through that felt exposing. The health review then showed that our checkout service was paging on cache misses that never reached a customer.
Also on the books
Related assessments
Alerting Hygiene Sitting
A focused two-day sitting that walks the live alert list with the people who still receive the pages, then marks which conditions belong on the night phone.
Incident Record Reading
A close reading of a bounded set of incident records to recover what the health signals did, and did not, show before each event.
Retained Observation
A quarterly return to the same application: a short observation window, a comparison against the last brief, and a note on what the health signals have done since.
Place of practice
A practice that still uses Eagle Street
We keep a room at Level 12, 77 Eagle Street, Brisbane QLD 4000. On-site sittings happen here or in your operations room. Remote sittings cover the rest of Australia. The phone is +61 7 5550 4300. The work is application analytics in the old sense: close reading of application health monitoring insights, written in plain language for the people who still hold the pager.